Fulham Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Fulham Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, you agree to these terms, which are designed to create a clear understanding between you and our cleaning team. They cover the booking process, pricing, payment, cancellations, liability, waste handling, and the law that applies to our services. Please read them carefully before confirming any cleaning appointment. Where we refer to “we”, “us”, or “our”, this means Fulham Cleaners. Where we refer to “you” or “the customer”, this means the person arranging or receiving the cleaning service.
Our services may include regular housekeeping, one-off cleaning, deep cleaning, end-of-tenancy cleaning, after-builders cleaning, and related domestic or office cleaning tasks agreed in advance. The exact scope of each clean will depend on the booking details, the condition of the property, the time booked, and any special requirements discussed before attendance. Unless agreed otherwise in writing, our cleaners will carry out work with reasonable care and skill, but we do not guarantee the removal of every stain, mark, odour, or defect, especially where surfaces are delicate, aged, or previously damaged.
These Fulham cleaning services terms apply to all standard bookings unless a separate written contract states otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. Any waiver of a right by us on one occasion will not mean that the same right is waived on future occasions.
Booking process
To arrange a service, you may provide the required details for the clean, including property type, number of rooms, access arrangements, preferred date and time, and any specific tasks or priorities. A booking is only confirmed once we have accepted your request and, where applicable, received any deposit, pre-authorisation, or advance payment we have asked for. We may refuse or decline a booking where the property is unsuitable, the requested work is outside our service scope, access cannot be reasonably arranged, or the customer has an outstanding balance.
It is your responsibility to ensure that all information supplied at the time of booking is accurate and complete. If the condition of the property differs materially from the description provided, we may adjust the price, limit the work to the agreed time, or reschedule the service. For example, a domestic cleaning appointment booked as a standard clean may require a different service if there is heavy limescale, severe grease, extensive clutter, or specialist treatment needed. Any variation in the booking may affect the final cost and the time required.
We may send booking confirmations, reminders, amendments, and other service notices by email, text message, telephone, or other reasonable communication method. You are responsible for checking the details of the confirmed booking, including the date, start time, service type, and any special instructions. If you do not notify us promptly of any error, we will rely on the details recorded in our system. A failure by us to send a reminder does not cancel the booking.
Payments
Unless otherwise agreed, payment is due in full on completion of the service or in advance where stated on the booking confirmation. We may require a deposit for larger, repeated, or high-demand appointments. Prices may be quoted on an hourly basis, fixed-price basis, or based on the size and condition of the property. Any quotation is based on the information provided and may be revised if the actual circumstances differ from those described at the time of booking. Where additional work is requested during the visit, it will be charged at the applicable rate.
We accept payment by the methods made available at the time of booking or invoicing. If payment is due after service, you must pay within the time stated on the invoice or confirmation. Late or missed payments may result in suspension of future bookings, recovery action, and recovery of reasonable costs incurred in collecting the debt, to the extent permitted by law. If a payment is reversed, declined, or charged back without valid reason, you remain responsible for the full amount and any associated bank or administration charges.
Discounts, promotional pricing, or package rates may be subject to conditions such as minimum booking length, recurring schedules, or limited availability. These offers are not transferable unless we state otherwise and may be withdrawn or changed at any time before a booking is confirmed. Any stated price includes only the items specifically described in the service agreement and does not include extra tasks, specialist products, or third-party charges unless expressly included.
Cancellations, rescheduling, and access
If you need to cancel or reschedule, please give us as much notice as possible. Where a cancellation fee applies, it will be stated at the time of booking or on your confirmation. In general, short-notice cancellations may incur a charge to cover reserved time, staff allocation, travel preparation, and administrative costs. If a cleaner arrives at the property and is unable to access the premises, or if the job cannot be completed due to circumstances within your control, the appointment may be treated as a late cancellation and charged accordingly.
You must ensure that safe and timely access is available at the agreed time. This includes providing keys, entry codes, concierge access, parking instructions where relevant, and any alarm or security information needed to enter and leave the property lawfully. If access is delayed, the service window may be reduced without a price reduction, or the visit may need to be rearranged. Where our staff wait beyond a reasonable period, we may charge waiting time at the applicable rate. A Fulham cleaning appointment may also be cancelled by us if access conditions are unsafe or if the environment presents a risk to staff, equipment, or property.
We may reschedule or cancel a booking where necessary because of illness, severe weather, transport disruption, equipment failure, staffing issues, or other events beyond our reasonable control. In such cases, we will make reasonable efforts to offer an alternative appointment. Our liability for cancellation by us will be limited to a refund of any prepaid amount for the cancelled service, unless the law requires otherwise. We will not be liable for indirect losses caused by any rearrangement, including missed appointments with third parties, lost earnings, or inconvenience.
Service standards and customer responsibilities
We aim to provide a professional cleaning service with reasonable care and skill. To help us do this, you must ensure the property is prepared for cleaning, unless we have expressly agreed a declutter or reset task in advance. Valuable, fragile, or sentimental items should be stored safely before the clean begins. You are also responsible for informing us of any known hazards, including broken fittings, exposed wiring, loose flooring, pest issues, contaminated waste, or surfaces that may be affected by water, detergents, or agitation.
You must tell us in advance if anyone at the property has allergies, sensitivities, respiratory conditions, pets, or other circumstances that may affect the products or methods used. We may decline to use particular products if they are not suitable for the task, if they are unsafe, or if they could damage the surface being cleaned. Where you request the use of your own products or equipment, you do so at your own risk and must ensure they are safe, functional, and suitable. We are not responsible for failures caused by defective or unsuitable customer-supplied items.
Any instructions given to our staff must be lawful, clear, and reasonable. We are not obliged to perform tasks that involve moving heavy objects without suitable assistance, working at height without safe access, dealing with bodily fluids or hazardous substances without prior agreement, or handling items that require specialist training or licensing. If such tasks arise during a visit, we may stop work on that area and discuss the options with you. The service will be deemed complete for the remaining agreed tasks once reasonable cleaning efforts have been made.
Liability and limitations
We will be responsible for direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill, subject to the limits in these terms and the extent permitted by law. However, we are not responsible for pre-existing damage, wear and tear, hidden defects, poor installation, or damage caused by unsuitable materials, age, or prior repairs. In particular, delicate finishes, unsealed surfaces, antique items, and fragile fixtures may be at greater risk of deterioration during cleaning even when reasonable care is taken.
Our total liability for any claim arising from a service is limited to the amount paid or payable for the relevant booking, except where the law does not allow a limitation. We will not be liable for loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
If you believe damage has occurred, you must notify us as soon as reasonably possible and provide sufficient detail and evidence, including photographs where appropriate. You must allow us a reasonable opportunity to inspect the alleged issue and investigate before repairs, disposal, or further cleaning is carried out by anyone else. Failure to give prompt notice may affect our ability to assess the claim and may limit any remedy available. Any claim not raised within a reasonable time after the service may be rejected, subject to statutory rights.
Waste regulations, property handling, and materials
Our cleaners will remove ordinary waste generated during the service, such as packaging, dust, and general cleaning residue, only where this has been agreed and where disposal is lawful and practical. We do not usually remove hazardous waste, construction rubble, sharps, clinical waste, asbestos, chemicals requiring special disposal, or items subject to regulatory controls. Any waste that requires licensed handling must be managed by the customer or a suitably authorised third party unless we have expressly agreed otherwise and are legally permitted to do so.
You remain responsible for ensuring that the property and its contents can be cleaned safely. If waste bins are full, refuse is contaminated, or there are restricted disposal arrangements, you must let us know in advance. We may decline to touch or move items that could expose staff to contamination, injury, or legal risk. If we agree to clear or bag waste as part of the service, this will be limited to lawful, domestic-level, non-hazardous materials and may be charged separately if it materially increases the workload.
Where cleaning products, wipes, cloths, pads, or other materials are supplied by us, they remain our property until used, and any unused items remain with us unless agreed otherwise. Where the customer asks us to use their own waste sacks, liners, or containers, these must be suitable for the intended purpose. We will not be responsible for overflow, leakage, or disposal problems caused by defective customer-supplied materials. Any request to handle items that may fall under environmental or waste-control regulations will be assessed on a case-by-case basis.
Suspension, termination, and general legal terms
We may suspend or terminate services immediately if you breach these terms, fail to pay, provide misleading booking information, behave abusively, or create unsafe conditions for staff. We may also refuse future bookings where there is a repeated pattern of late cancellations, non-payment, or unreasonable conduct. Any termination will not affect rights or obligations that have already accrued, including payment due for work completed or costs already incurred.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales, although if you live in another part of the UK, any mandatory consumer protections available to you under applicable law will still apply. If any provision of these terms is found invalid or unenforceable, it will be severed to the minimum extent necessary, and the remainder will continue in full force.
Nothing in these terms affects your statutory rights as a consumer. Where you are using a Fulham Cleaners service for business purposes, additional commercial terms may apply if agreed in writing. These terms constitute the entire agreement between the parties regarding the service booked, except for any written variation signed or confirmed by us. No person other than the customer and Fulham Cleaners has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing.
