Fulham Cleaners Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Fulham Cleaners to residential and commercial customers. By making a booking, using our services, or allowing our cleaners access to your property, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual or business that requests or receives cleaning services from Fulham Cleaners.
Company means Fulham Cleaners, the provider of the cleaning services.
Services means any cleaning or related services supplied by the Company to the Client, including but not limited to regular domestic cleaning, one off deep cleaning, end of tenancy cleaning, office cleaning, after builders cleaning, and ancillary services.
Cleaning Operative means any cleaner or contractor engaged by the Company to perform the Services.
Property means the premises where the Services are to be carried out.
2. Scope of Services
The Company will provide the Services as agreed at the time of booking, based on the description, size, and condition of the Property provided by the Client. The Company reserves the right to adjust the price or modify the scope of work if the information given by the Client is inaccurate or incomplete.
Standard cleaning checklists are indicative only and may be tailored to the specific requirements agreed between the Client and the Company. Any additional tasks requested on the day of service will be subject to availability and may incur additional charges.
3. Booking Process
3.1 Bookings may be made through the Companys approved booking channels. By placing a booking, the Client confirms that they are legally capable of entering into a binding contract and are at least 18 years of age.
3.2 When making a booking, the Client must provide accurate and complete information, including details about the Property, access arrangements, parking availability, and any specific cleaning requirements. The Company will rely on this information to allocate the appropriate time, personnel, and equipment.
3.3 A booking is considered provisional until confirmed by the Company. Confirmation may be provided in writing or verbally through the booking system. The Company reserves the right to decline any booking at its discretion.
3.4 For regular cleaning services, the Client agrees to a recurring schedule as agreed at the time of booking. Any changes to the schedule must be communicated in accordance with the cancellation and rescheduling terms set out in these Terms and Conditions.
4. Access and Parking
4.1 The Client is responsible for providing safe and timely access to the Property at the agreed time. This may include providing keys, access codes, or arranging for someone to be present at the Property to grant entry.
4.2 If the Cleaning Operative is unable to gain access to the Property at the agreed time, or if access is delayed, the Company reserves the right to charge a call out fee or the full service fee, at the Companys discretion.
4.3 Where parking is required for the Cleaning Operative to carry out the Services, the Client is responsible for providing suitable parking near the Property or for covering any parking fees, permits, or congestion charges incurred during the provision of the Services.
5. Client Obligations
5.1 The Client must ensure that the Property is reasonably accessible and safe for the Cleaning Operative. This includes ensuring that electricity, running water, and adequate lighting are available during the Service.
5.2 The Client must inform the Company in advance of any hazards, fragile items, or particular areas of risk at the Property. The Company reserves the right to refuse to clean any area it reasonably believes may pose a risk to health and safety.
5.3 The Client is responsible for securing valuable, delicate, or sentimental items prior to the Service. The Company will not be responsible for accidental damage to items that have not been clearly identified as fragile or that have been left in precarious positions.
6. Payments and Pricing
6.1 The price for the Services will be confirmed at the time of booking, based on the information provided by the Client. Prices may vary depending on the size and condition of the Property, the type of Service requested, and any additional tasks agreed.
6.2 Unless otherwise agreed, payment is due on or before the day of the Service. The Company may require a deposit for certain services, including but not limited to end of tenancy cleaning, after builders cleaning, and large one off bookings. Any required deposit will be confirmed at the time of booking.
6.3 The Company accepts payment by the methods stated in its booking communications or invoices. Cash payments, where accepted, must be made directly to the Company as specified, and not to individual Cleaning Operatives.
6.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel the Services and to charge interest on overdue amounts at the statutory rate, as well as any reasonable costs incurred in recovering the debt.
6.5 All prices are provided inclusive or exclusive of applicable taxes as specified at the time of booking or on the invoice. The Client is responsible for any taxes or charges imposed by law in connection with the Services.
7. Cancellations and Rescheduling
7.1 The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company in its booking communications. Failure to provide the required notice may result in a late cancellation fee or the full service charge being applied.
7.2 For regular services, repeated cancellations or frequent rescheduling by the Client may lead to the Company terminating the service arrangement.
7.3 If the Company needs to cancel or reschedule a booking, it will provide as much notice as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such cancellation or rescheduling.
7.4 In the event of circumstances beyond the reasonable control of either party, including but not limited to extreme weather, public transport disruptions, accidents, or emergencies, both parties shall be entitled to a reasonable rescheduling of the Service without penalty.
8. Service Standards and Complaints
8.1 The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, and in any event within 48 hours of the Service being carried out.
8.2 Where a complaint is accepted as justified, the Company may, at its discretion, arrange for a Cleaning Operative to re attend and rectify the issue, or offer a partial refund or credit. Any re clean or remedy will be limited to the areas and issues specifically reported by the Client.
8.3 The Client agrees to allow the Company reasonable access to the Property to inspect and address any issues raised. Failure to allow such access may limit the remedies available.
9. Liability and Insurance
9.1 The Company will carry appropriate liability insurance for the Services it provides. Details of such cover are available on request.
9.2 The Companys liability for any loss or damage arising from the provision of the Services shall be limited to the cost of the Service in question, except where such limitation is not permitted by law.
9.3 The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.
9.4 The Company will not be responsible for:
Loss or damage due to wear and tear, inherent defects, or pre existing damage at the Property.
Damage to items that are not suitable for cleaning with the methods or materials commonly used for such items, where the Client has failed to notify the Company of special requirements.
Damage resulting from the incorrect installation or poor condition of appliances, fixtures, or fittings.
9.5 The Client must report any alleged damage as soon as reasonably practicable and in any event within 48 hours of the Service. The Company may require evidence, including photographs and access to inspect the alleged damage, before considering any claim.
10. Health, Safety, and Waste Regulations
10.1 The Company and its Cleaning Operatives will comply with applicable health and safety laws and regulations during the provision of the Services. The Client agrees to maintain a safe environment and to remove or secure any items that may pose a hazard.
10.2 The Company is not licensed to remove or dispose of hazardous or regulated waste. This includes, but is not limited to, clinical waste, needles and sharps, chemicals requiring specialist disposal, asbestos, and any materials classified as hazardous under relevant regulations.
10.3 Domestic and general waste may be bagged and placed in the Clients designated household waste or recycling receptacles, provided they are available on site and suitable for use. The Company does not normally remove waste from the Property unless expressly agreed as part of the Service and compliant with local waste regulations.
10.4 The Client is responsible for ensuring that any waste generated at the Property that falls under special, commercial, or regulated categories is handled and disposed of in accordance with the law. The Company reserves the right to refuse to handle or move any waste that it reasonably believes may be in breach of such regulations.
11. Property Damage and Keys
11.1 If keys are provided to the Company for access to the Property, the Company will take reasonable steps to keep them secure. Any key loss or related incident must be reported to the Company without delay.
11.2 Where loss of keys is proven to be due to the fault of the Company or its representatives, the Companys liability will be limited to the reasonable cost of key replacement and, where justified, lock replacement, subject to evidence of actual cost.
11.3 The Company is not responsible for any alarm activation fees or call out charges incurred as a result of incorrect alarm codes or defects in the alarm system.
12. Staff and Non Solicitation
12.1 The Client agrees not to directly employ, engage, or solicit for engagement any Cleaning Operative introduced by the Company for domestic or commercial work, unless expressly agreed in writing with the Company.
12.2 If the Client breaches this non solicitation clause, the Company reserves the right to charge an introduction fee, reflecting the costs of recruitment, training, and administration associated with the Cleaning Operative.
13. Termination
13.1 Either party may terminate an ongoing service arrangement for regular cleaning by giving the notice period specified in the service agreement or booking confirmation.
13.2 The Company may terminate the Services with immediate effect where the Client:
Fails to pay fees when due.
Behaves in an abusive, threatening, or inappropriate manner towards any Cleaning Operative or representative.
Repeatedly cancels or reschedules appointments without reasonable cause.
Creates or allows unsafe or unsanitary conditions that put the health and safety of Cleaning Operatives at risk.
14. Privacy and Data Protection
The Company will collect and process personal information about the Client in order to manage bookings, provide Services, and handle payments and communications. The Company will comply with applicable data protection laws and will take reasonable steps to safeguard personal information. By using the Services, the Client consents to such processing in accordance with the Companys privacy practices.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the Companys operational requirements. The current version will apply to all bookings and Services. Where changes materially affect existing Clients, reasonable notice will be provided where practicable.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including any non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation, service description, or invoice issued by the Company, constitute the entire agreement between the Client and the Company relating to the Services and supersede any prior understandings, representations, or agreements, whether oral or written.
19. Third Party Rights
No person other than the Client and the Company shall have any rights to enforce any term of these Terms and Conditions. The Contracts Rights of Third Parties Act 1999 shall not apply to this agreement.
By proceeding with a booking or using the Services, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
